ShadowCasts’ Frequently Asked Questions
- ABOUT SCULPTURNS®
- What are Sculpturns®?
- How do I know if a Sculpturn® will accommodate my pets’ ashes?
- What if I’ve already put my pet’s ashes in another urn?
- How do I inter my pet’s ashes?
- Are Sculpturns® easy to use?
- What if I don’t see my favorite pet breed?
- Where would I display my Sculpturn®?
- Can I put my Sculpturn® outdoors?
- ORDERING AND SHIPPING
- Is it safe to use my credit card on ShadowCasts’ Web Site?
- When will my credit card be charged?
- How do I know when my order ships?
- How long will it take to receive my order?
- How long will it take to receive a product if it is back ordered?
- RETURNS
- What if my order arrives damaged?
- What should I do if I have a return?
- What if my order is incomplete?
- What if I don’t receive my order?
- What if I change my mind and decide not to purchase all or part of my order?
- What is your policy on returns or exchanges?
- Why are Custom Paints and printed pet tags treated differently in your return policy?
- Where should I send my return?
- CONTACT AND PRODUCT INFO
- How can I contact ShadowCasts? Which is the best way?
- How is ShadowCasts different from other urn manufacturers?
- Are all of ShadowCasts’ products made in the USA?
ABOUT SCULPTURNS®
Created exclusively by ShadowCasts, Sculpturns® are meticulously crafted, trademarked enclosable breed specific sculptures of the highest quality, which quite literally have the ability to serve as a sculpture and an urn. The following formula says it all: Sculpture + Urn = Sculpturn®
How do I know if a Sculpturn® will accommodate my pet’s ashes?
Unless your pet is extremely large for its breed, your ShadowCasts Sculpturns® are designed to generously accommodate your pet's ashes and possibly a keepsake (pedigree, license, collar, favorite toy, etc.) or two. In general, each pound of a pet’s living weight will convert to approximately one cubic inch of ash. The maximum capacity of each Sculpturn® is listed in its specifications.
What if I’ve already put my pet’s ashes in another urn?
ShadowCasts Sculpturns® are so easy to use, that one can easily transfer a pet’s ashes from a less desirable urn to a ShadowCasts Sculpturn®.
How do I inter my pet's ashes?
If typical, your pet's ashes should be securely contained in a plastic bag when received from your vet or crematorium. Gently take the bag containing the ashes, place it into (an interment pouch if desired) your Sculpturn® and fasten the base.
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Absolutely! ShadowCasts’ Sculpturns® are designed for functionality and ease of use. Simply place your pet’s cremains into your Sculpturn® and fasten the base with the screws provided. Personalize if desired by adding a collar or name tag. Easy to follow instructions are included with each Sculpturn®.
What if I don’t see my favorite pet breed?
ShadowCasts is constantly developing additional breeds and your favorite could be the next one “born.” If you don’t see your favorite, please email request@shadowcasts.com and let us know– you could influence our next choice.
Where would I display my Sculpturn®?
ShadowCasts Sculpturns® display extremely well on most level indoor surfaces such as steps, floors, furniture, mantles, and hearths, but please place away from intense heat–remember, the only thing we want to melt is your heart!
Can I put my Sculpturn® outdoors?
We do not recommend using our LifeCast Sculpturns® outdoors as direct exposure to harsh outdoor elements could cause damage to your Sculpturn's® finish.
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ORDERING AND SHIPPING
Is it safe to use my credit card on the ShadowCasts Web Site?
Absolutely! ShadowCasts' Web Site is a secured site and all information submitted is confidential.
When will my credit card be charged?
Our online ordering is in real time and your credit card will be charged at the time your order is placed.
How do I know when my order ships?
You will receive an email verification of when your order ships with a tracking number so you can follow the progress of your shipment.
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How long will it take to receive my order?
Under normal circumstances, it should take four to five business days from the time of purchase to receive your order. In many cases it may be sooner.
How long will it take to receive a product if it is back ordered?
Since we manufacture here in the USA, back ordered products should typically take less than a month to be restocked and shipped. At the time of your purchase you will be informed if an item is currently on back order, and you will be given options on how, or whether, to proceed.
RETURNS
What if my order arrives damaged?
If your order arrives damaged you should contact us immediately for a “return shipping” label so you can return the damaged goods at no charge to you. Once we've received your return, we will immediately ship the replacement goods at our cost with our sincere apologies.
What should I do if I have a return?
If you have a return, for any reason, please contact us to arrange for return shipping authorization and instructions.
What if my order is incomplete?
Depending on your order it could ship from more than one of our U.S. locations. If this occurs, it is unlikely your entire order would arrive at the same time. Unless shipped by the United States Postal Service, each shipping location will send you a notice of shipment with a tracking number so you can follow your order. If your complete order is not received within five business days from the first delivery, please contact us.
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What if I don’t receive my order?
If you haven't received notice from us that your order has shipped within three business days of being placed, please contact us.
What if I change my mind and decide not to purchase all or part of my ShadowCasts order?
Simply return your order within the terms of our return policy and ShadowCasts will be happy to give you a full refund of the purchase price, minus any shipping or restocking charges if applicable.
What is your policy on returns and exchanges?
ShadowCasts will gladly give a full refund or exchange, minus any applicable shipping charges, on any items returned in new condition within 30 days of receipt. Custom Painting and printed pet tags are excluded. If an exchange is required due to shipping damage or any error on our part, you will receive a like or correct product without any additional charges. Please see our return policy for additional details.
Why are Custom Painting and printed pet tags treated differently in your return policy?
Custom Painting and printed pet tags are treated differently in our return policy because they are not stock items; they are “custom orders” made especially for you. Our custom orders policy states that custom orders are not refundable.
Where should I send my return?
ShadowCasts will give you the address for returns when you contact us for return authorization.
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CONTACT AND PRODUCT INFO
How can I contact ShadowCasts? Which is the best way?
The best way to contact ShadowCasts is by email
at contact@shadowcasts.com
or telephone at (415) 456-4748.
How is ShadowCasts different from other urn manufacturers?
ShadowCasts is a small, privately owned U.S. Company that proudly employs American workers in the design, development and manufacturing of all of our products, right here in the United States.
Are all ShadowCasts products made in the USA?
Absolutely! ShadowCasts Sculpturns®, pouches, and pet tags are proudly designed, developed, and manufactured by American artists and craftsmen, right here in the USA.